Stylo AI

Stylo helps Zendesk agents answer customers faster with AI.

FreeCustomer Support

1Who It's For

This tool is for customer support teams and agents who use Zendesk. It helps companies handle customer questions more quickly and maintain high-quality, personal support interactions without needing to expand their staff.

2What You Get

With Stylo, you get AI that drafts replies in your company's own voice. It can also translate conversations, summarize customer calls, and check how well your help center content works. This helps agents give insightful responses and manage tickets more effectively.

3How It Works

To start, you simply add Stylo as an app in your Zendesk system. Then, when you're working on a customer ticket, you can use the Stylo icon to create AI-generated responses. You can also customize its settings to match your brand's specific tone and language. It uses information from your existing help center to provide accurate answers.

1🤖 Intelligent Response Generation

Drafts customer responses that consistently match your company's predefined brand voice.

Utilizes AI to provide insightful and efficient responses, streamlining workflows.

2🔗 Contextual Data & Workflow Enhancement

Integrates with external platforms like Shopify to provide comprehensive context for AI responses.

Automatically translates, scores, and summarizes customer calls to facilitate effective ticket management.

3📚 Knowledge Base & Content Optimization

Uses AI (Scribe) to draft, translate, and improve knowledge base articles for better support.

Provides a monthly report assessing the Help Center's suitability for AI integration.

1Automating Customer Service Response Generation

Customer support teams often struggle with high ticket volumes and the need to maintain consistent brand messaging across all interactions. Stylo integrates with Zendesk to automatically draft on-brand, context-aware, and multilingual responses, significantly reducing agent response times, improving service quality, and enhancing the overall customer experience.

2Optimizing Knowledge Base Content and Performance

Many organizations face challenges in maintaining a comprehensive and effective knowledge base that truly serves both customers and agents, often leading to customers not finding answers. Stylo's Scribe and Scorecard tools help teams draft, translate, and improve help center articles, while also providing regular reports on knowledge base effectiveness, ensuring a robust and AI-ready self-service experience.

3Streamlining Customer Interaction Analysis

Customer support operations involve a high volume of calls and tickets, making it challenging for managers to quickly grasp key issues, sentiment, and necessary follow-up actions. Stylo's Voice and Scores apps translate, summarize, and score calls, alongside automating ticket categorization, allowing teams to effectively action Zendesk tickets and gain actionable insights from customer interactions to improve service quality.

Specifications

Pricing

Free