Sierra

You get an AI agent that is always available and speaks in your brand's voice. This agent handles complex issues like managing subscriptions, and even offers voice communication. Plus, you get reports to keep improving customer experiences.

You build a custom AI agent by teaching it your company's rules and goals. The agent understands customer needs, connects to your business systems, and can take actions like updating accounts. It works safely across all your contact points, including phone calls, and constantly learns.

Delivers faster, personalized, and empathetic voice interactions, with an AI agent capable of real-time reasoning and action.

Seamlessly integrates with existing call center technology, providing conversation summaries and intelligent routing for escalations.

Uses Agent OS to build AI agents once and deploy them consistently across all customer communication channels.

Allows companies to imbue their AI agent with their specific identity, policies, processes, and knowledge base.

Guides the AI agent with defined goals and guardrails to ensure solutions are on-point and aligned with company policies.

Enables the AI agent to perform actions directly within business systems, such as updating CRM cases or managing orders.

Implements guardrails to keep the agent on-topic and provides real-time monitoring of live AI interactions.

Ensures deterministic and controlled interactions when the AI accesses systems of record, adhering to security policies.

Guarantees customer data is used solely for the company's agent, not for model training, and encrypts/masks personally identifiable information.

Provides built-in quality assurance workflows to help teams understand the reasoning behind every AI-driven interaction.

High call volumes and inconsistent service can strain traditional call centers, leading to customer frustration and operational inefficiencies. Sierra's voice AI agent delivers personalized and intelligent phone conversations, resolving complex issues in real-time. It seamlessly integrates with existing call center systems, providing summaries and smart routing for escalations, significantly reducing operational costs and improving service quality.

Companies often need AI that can do more than just answer questions; it needs to perform tasks directly within internal business systems. Sierra's AI agent can be grounded with specific company policies and processes to take direct action, such as updating CRM cases or managing orders in an Order Management System, ensuring accurate and secure execution of customer requests and critical business workflows.