Lorikeet

AI customer support that truly solves complex problems.

FreeCustomer Support

1Who It's For

Lorikeet is designed for companies with complex customer support, especially in regulated fields like finance and healthcare where accuracy is vital. It helps businesses resolve tough customer problems across all channels efficiently, without continuously expanding their human support team.

2What You Get

You gain an AI that truly resolves issues, going beyond simple FAQ answers. It tackles complex tasks like processing refunds or rescheduling appointments with high accuracy. This means quicker solutions for customers, increased satisfaction, and human agents can focus on more unique problems.

3How It Works

The AI integrates with your existing tools and follows your company's specific procedures to get things done. It operates across chat, email, and voice, performing real actions within your systems. If a problem is too difficult, it smoothly escalates to a human, giving them all the necessary details.

1⚙️ AI Core Capabilities

Handles complex, high-stakes customer issues with precision and accuracy, going beyond simple FAQ responses.

Follows defined Standard Operating Procedures (SOPs) and executes multi-step operational flows to resolve problems from end to end.

Automatically identifies issues it cannot resolve and seamlessly hands them over to human agents with comprehensive context.

2🔗 Integration & Reach

Provides support across all major customer communication channels including chat, email, voice, SMS, and custom SDKs.

Integrates with existing business tools and internal APIs, such as Zendesk and Stripe, to perform actions and resolve issues directly.

1Automating Complex Customer Service Workflows

Businesses often struggle with high volumes of complex customer requests such as refunds, policy updates, or rescheduling that typical chatbots cannot handle, leading to frustrated customers and overburdened human agents. Lorikeet solves this by automating multi-step, high-stakes workflows across chat, email, and voice, integrating directly with internal systems to take real actions and resolve issues with precision.

2Scaling Customer Support Operations Efficiently

Companies experiencing rapid growth or seasonal spikes face immense pressure to scale customer support without proportional increases in headcount, risking service quality or incurring prohibitive costs. Lorikeet enables organizations to handle a large volume of complex inquiries with high accuracy, offloading human agents and allowing businesses to maintain excellent service levels and improve CSAT during periods of growth.

3Enhancing Customer Experience with Proactive Multi-Channel AI

Customers expect quick, accurate, and consistent support across all channels, but traditional bots often deflect complex issues, forcing customers to repeat themselves or switch channels. Lorikeet provides a universal AI concierge that proactively resolves challenges across chat, email, and voice by taking real actions within company systems, delivering a seamless and efficient customer experience that significantly improves satisfaction.

4Ensuring Compliance and Accuracy in Regulated Support

In regulated industries like financial services and healthcare, customer support interactions must strictly adhere to SOPs and compliance, yet traditional AI risks 'hallucinating' or deviating from protocols. Lorikeet's Intelligent Graph architecture ensures deterministic, consistent resolution by precisely following predefined workflows and integrating deeply with internal systems to perform actions with 99% accuracy, providing a reliable and compliant automated support solution.

Specifications

Pricing

Free