Duckie

You get an AI support agent that doesn't just answer questions, but also takes real actions. This leads to much faster customer help, notable cost savings, and fewer tickets for your team. Configure it to process refunds, create tickets, or file bug reports automatically.

Duckie works in four steps. Connect it to your knowledge to teach it your info. Design its behavior with simple, no-code workflows. Add your existing tools so it can act. Deploy your agent where customers are, like your website or Slack, for instant results.

Design reliable AI automations for support logic without needing any coding expertise.

Configure your AI agent with specific logic and rules to perform exactly what you want, when you want.

Utilizes out-of-the-box actions for common tasks such as processing refunds, creating tickets, and filing bug reports.

Connects to any of your internal or external tools via simple API integrations to pull information and take actions in real-time.

Deploy your AI agent workflows instantly wherever your customers interact for immediate results.

Installs as a Zendesk app to either auto-reply to customers or draft responses for support agents.

Deploys as a Slack bot in both customer-facing and internal team channels.

Embeds Duckie as a customizable widget on your website with just one line of code for direct customer support.

Complies with the highest security protocols and standards for enterprise-level security and confidentiality.

Ensures your data is encrypted at rest and in transit, complying with GDPR and CCPA regulations.

Always provides transparent sources for the answers generated by the AI agent to ensure reliability.

Supports self-hosting on AWS, Azure, and GCP, providing full control with top-tier security and performance.

Support agents often spend too much time searching for information or manually executing tasks across multiple systems. Duckie equips agents with instant, accurate answers from internal knowledge bases, keeps them updated on product changes, and allows them to trigger complex actions like creating tickets or filing bug reports directly within their existing support tools.

Technical support teams face challenges in rapidly diagnosing and resolving complex issues, which often requires manual log investigation and inefficient bug reporting. Duckie automates intelligent log analysis, summarizes findings, and automatically creates detailed bug reports or tickets, drastically accelerating the investigation and resolution process for technical problems.

Customers frequently need immediate assistance with common transactional tasks, leading to unnecessary contact with support. Duckie enables businesses to deploy AI agents directly on customer-facing channels that not only answer questions but can also take real-time actions such as processing refunds, tracking orders, or updating account details, offering immediate gratification and reducing customer effort.