Decagon

You receive AI agents that talk like humans on chat, email, and voice. These agents handle simple questions and complex jobs, like refunds. Businesses benefit from faster solutions, lower costs, and happier customers through smart automation.

Decagon AI creates agents using AOPs, blending natural language and code for precise actions. It connects to your existing systems for accurate answers. The AI learns constantly and is monitored for quality. While deployment is fast, it usually means moving your entire customer support to Decagon.

Connect AI agents with existing knowledge bases, data sources, and support tools effortlessly.

Achieve measurable ROI quickly by eliminating long development cycles and costly professional services.

Provide human agents with full context for seamless handoffs and continued support.

Conduct live A/B testing to continuously refine and improve AI agent performance in real-time.

Simulate customer interactions at scale to ensure the quality, reliability, and security of AI agents.

Continuously improve AI agent behavior and logic through testing, versioning, insights, and alerting.

Gain full visibility into AI agent logic and conversation flows at any point for transparent operations.

Automatically identify key themes, detect anomalies, and unlock valuable insights across all customer conversations.

Offers always-on quality assurance and continuous monitoring for AI agents to maintain high performance.

Traditional AI systems are often rigid, slow, and costly to build and adapt, hindering rapid response to evolving customer needs. Decagon's Agent Operating Procedures (AOPs) allow CX operators to quickly architect and iterate complex AI logic using natural language instructions, enabling dynamic handling of real-world situations and faster deployment of new CX automations.

Maintaining consistent service quality and compliance across millions of customer interactions is a significant challenge for growing businesses. Decagon provides real-time quality assurance with Watchtower and Guardrails, monitors AI behavior, prevents errors, and uses Agent Assist to continuously learn from human interactions, boosting both AI and human agent effectiveness.

High operational costs and the inability to scale 24/7 support are common pain points for customer service departments. Decagon's platform delivers significant deflection rates and cost reductions by automating a high percentage of inquiries and complex tasks, enabling businesses to provide always-on service efficiently and achieve measurable ROI.